Terms and Conditions

Website Terms & Conditions

These terms and conditions are current at 26 February 2024.

These terms and conditions are important, and we encourage you to read them in their entirety before using this Site. There are some specific terms that we want you to be particularly aware of:

Site content: Except as required by law, we do not warrant, and are not responsible or liable for, any liabilities in connection with errors in, or omissions from, the information contained in this Site.
Site availability: We may stop making the Site (or any part of it) available without prior notice). We are not responsible or liable for any liabilities in connection with access to the Site and/or use of any elements or information contained in the Site.
Cancellations by us: We may cancel or reject all or any part of an order that you have placed on the Site for certain reasons without liability to you (such as where a product is not available).
Our liability (General): Except as required by law, we will not be liable for:

any indirect or consequential loss in connection with the Site; or
any loss or damage of any kind incurred by you in connection with your access to and use of the Site and its contents.

General
Registration
Placing an order
Acceptance or rejection of an order
Cancellation of an order
Delivery
Returns
Prices, Fees and Charges
Marketing communications
Your Obligations
Intellectual Property
Feedback
Privacy and Your Personal Information
Availability and Security
Links
Do-It-Yourself and How-To Content
Termination or Suspension
Limitation of Liability
Changes to these Terms and Conditions
Force Majeure
Severability
Governing Law
Contact Us

General

This website at https://www.bcf.com.au/ (the "Site") is owned and operated by SRG Leisure Retail Pty Ltd & ABN 51 110 667 411, trading as BCF ("us", "we" or "our").
Please read these terms and conditions before accessing or using the Site. If you are under 18 years of age, then you must obtain your parent or guardian's consent before accessing and using the Site.
1.3 Your access to and use of the Site, including your order of products through the Site, is subject to these terms and conditions. By accessing, interacting with, browsing or using the Site, you agree to bound by, and comply with, these terms and conditions.

Registration

If you are not a registered member of Club BCF, you will need to register an account via the Site or select "Checkout as Guest".
If you transact by selecting "Checkout as Guest":

you will be asked to provide certain information (such as your name, address, phone number, email address and billing details). You agree to provide us with current, complete and accurate information; and
the resulting transaction may be linked to any current or future active registered account for the Site that is registered under the email address you provided during the check out process and any relevant terms will apply (including clauses 2.3 to 2.5 and 9.2 below).

If you transact via a registered account:

you will need to register an account via the Site. To do this, you will be asked to provide certain information (such as your name, phone number and email address) and create a password. You will also be asked to verify your details via a confirmation email; and
the terms and conditions available here will apply to your registered account.

You may only have one active registered account and your account is non-transferable. You may update or edit your account details at any time through the Site. You may also terminate your account at any time by calling 1300 880 764. We may ask you to provide certain information (such as your name, phone number and email address) in order to verify your identity prior to termination. An account which has been terminated is no longer "active". Terminated accounts cannot be re-activated.
If you transact via a registered account, you will be responsible and liable for any use of this Site by any person using your registered account. You are responsible for keeping your registered account details (including your password) safe and secure, so that they cannot be used without your permission. You agree that we may charge you for all products that have been ordered and accepted via your registered account.

Placing an order

You can order products through the Site in accordance with these terms and conditions.
Any order placed through this Site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.
We may ask you to provide additional details or require you to confirm your details (including your name, shipping address and billing address) to enable us to process any orders placed through the Site. You agree to provide us with current, complete and accurate information.

Acceptance or rejection of an order

If your order is accepted, you will receive an email confirmation from us.
We reserve the right to accept or reject whole or part your order for any reason (including if we determine your order is for a commercial purpose), acting reasonably. If we reject an order placed through the Site, we will endeavour to notify you of that rejection at the time you place the order or within a reasonable time after you submit your order.
We may, from time to time, restrict the quantity of products ordered through the Site by a person, household or address during a particular time.
Each accepted order creates a separate binding agreement between you and us for the supply of the products in that order.

Cancellation of an order

Prior to the dispatch of an accepted order, we may cancel all or any part of that order without any liability to you, if:

the requested products are not available; or
there is an error in the price or the description posted on the Site in relation to a product; or
the order has been placed in breach of these terms and conditions.

We will endeavour to provide you with reasonable notice of any cancellation by us. We will not charge you for the cancelled order.
Prior to the dispatch of an accepted order, you may cancel all or any part of that order by calling us on 1300 880 764 [insert hyperlink . We may ask you to provide certain information (such as your name, phone number and email address) in order to verify your identity prior to cancelling the order. You must provide us with notice of cancellation (including the reason for the cancellation).
You cannot cancel all or any part of an order once it has been dispatched by us.

Delivery

We currently deliver orders to Australian addresses only.
Certain products (such as age-restricted products or products which are categorised as "dangerous goods") are not available for delivery and can only be collected in a store. This information will be displayed on the relevant product page on the website. We reserve the right in our absolute discretion to notify you of any product which is not available for delivery.
Delivery time is subject to stock availability and product size. You can track the status of your order at any time by using the Track Order Portal.

Returns

Our Returns Policy applies to all orders placed via the Site and is incorporated into these terms and conditions by reference.

Prices, Fees and Charges

Our Site displays current pricing for products, delivery fees and other charges. You should be aware that the price for a product on the Site may be different from our in-store price for the same product.
The delivery fee will be displayed at the time you provide the delivery address for the relevant order and may vary depending on the location of delivery and the delivery method that you select.
All prices shown on this Site are in Australian Dollars (AUD).
When you order a product via the Site, you agree to pay us the following fees and charges if we accept your order:

the purchase price of the product;
the delivery fee for the product; and
if applicable, any other fees and charges set out in these terms and conditions.

We will notify you if any additional delivery fees and freight charges are applicable before you finalise your order. You may incur additional delivery fees or freight charges (in excess of the fees and charges specified above) for:

special, non-stock or bespoke items;
heavy, bulky or awkward items;
express or urgent deliveries; or
bulk or large quantity orders.

Unless otherwise indicated, prices for products and all fees and charges displayed on the Site are inclusive of GST.

Marketing communications

When you order a product via the Site, you agree to us:

communicating with you, via various channels and media (including email, SMS, phone, app notifications and by advertising on certain websites and social media);
sending you product review emails. You acknowledge and agree you can opt out of receiving product review emails by clicking the unsubscribe link in the footer of those emails; and
sending certain transactional messages to you related to your order (including tracking emails and other important information relating to the products and services you ordered (like health and safety recall notices)). You agree that transactional messages will not contain an unsubscribe link. If you do not wish to receive such transactional messages, you may email us at customercare@bcf.com.au and request to not receive transactional messages.
You agree that if you unsubscribe from one type of communication (ie product review emails) you will continue to receive other types of communications. For example, if you unsubscribe from product review emails you will continue to receive transactional messages, unless you have separately requested to not receive them.

If you are a registered member of the Club BCF Program, the Club terms and conditions may also apply in respect of communications.

Your Obligations

You acknowledge and agree that:

all information and data provided by you through, or in connection with your use of, the Site is true, accurate, complete and up to date;
you will comply with all relevant laws and any reasonable instructions we give you relating to your use of the Site and your placement of any order to us;
you will promptly notify us if you suspect or become aware that there is or has been an unauthorised use of your account, or any other security breach relating to your account, and you will take immediate steps to re-secure your account (including by changing your password);
you will check the labels on products before consumption or use;
you will not:

use the Site for any activities that breach any laws, infringe our intellectual property or a third party's rights, or are contrary to any relevant standards or codes;
use the Site in a manner or way which interferes with other users of the Site or our other customers, or defames, harasses, threatens, menaces or offends any person or which prevents any other person from using or enjoying the Site;
make fraudulent or speculative enquiries, purchases or requests through the Site;
create accounts by automated means, use another person's details without their permission, or impersonate another person when using the Site;
do anything that interferes with or adversely affects the normal operation of the Site (including the ability of others to access and use the Site);
knowingly transmit any viruses, worms, defects, trojan horses or similar disabling or malicious code to the Site;
use any robot, spider, site search and retrieval application or other mechanism to retrieve or index any portion of the Site; or
use the Site other than in accordance with these terms and conditions.

Intellectual property

We own or have rights to the Site, including but not limited to, the software, and any data, compilations, images, photography, graphics, artwork, text and other material used on the Site, including the intellectual property rights therein.
Unless permitted by law, you must not decompile, modify, reverse engineer, or create derivative works of any part of the Site.
You must not:

use our trade marks, name or branding without our prior express written permission; or
remove any copyright, trade mark or other proprietary rights notices contained in or on the Site and any content therein.

Feedback

We welcome your feedback, suggestions and recommendations about this Site or the products.
You acknowledge and agree we will treat any feedback that you provide (including any photographs or footage of products) as non-confidential.
You grant us a perpetual, royalty free and non-exclusive right to use, transmit, transfer, store, copy and display (without attribution or compensation to you) any feedback (including any photographs or footage of products) that you provide to us (including in any marketing materials or on our social media accounts) without further notice to you.
You must ensure that any public review of a product that you provide via the Site, does not include references to our competitors, contain profanities or information that would enable the identification of you or any other person.

Privacy and your personal information

Please see our Privacy Policy for details on how we collect and handle your personal information. By accessing, and using the Site (including by providing your personal information), you acknowledge that we and/or our related bodies corporate may use and disclose your personal information in accordance with our Privacy Policy.

Availability and security

We will use reasonable skill and care in operating the Site, however, we do not guarantee uninterrupted access to the Site or the security of the Site or claim that any information obtained via the Site is free from viruses, faults or defects.
You are responsible for ensuring the security of the systems and devices that you use to access the Site, including through the use of appropriate virus-checking and security software.

Links

The Site may contain links to external websites, plug-ins, applications and other resources that are not operated or controlled by us or our related bodies corporate. Such links are provided for your convenience only and you agree that:

we make no representations or warranties or have any responsibility or liability for those external websites;
these links do not indicate, expressly or impliedly, that we endorse the external website or the goods, products or services that are provided at those external websites; and
you access and use the goods, products and services made available at those external websites solely at your own risk.

"Do-it-yourself" and "how-to" content

The Site contains explanatory materials, such as photographs, film or text transcripts, designed to help you better understand an activity or process.
You must assume responsibility for your own safety. You agree not to attempt to replicate any activities shown on this Site (including in any video clips and photographs) unless you have:

checked the service information and specification for the specific product that you are using, as the correct method may be different to any generic example shown in this Site;
obtained advice, training or instruction from the relevant qualified experts, tradespeople or professionals;
complied with all applicable laws, regulations and by-laws; and
employed safe practices for carrying out the activities.

Termination or suspension

We may immediately suspend or terminate your access to and use of the Site and (where relevant) your account if:

there is an emergency;
we reasonably suspect that you have committed a fraudulent act; or
you have breached these terms and conditions and the breach cannot be remedied or you fail to the remedy the breach within 10 days of our notice to you of that breach.

We may stop making the Site (or any part of it) available without prior notice. This will not affect any existing orders unless the relevant product is no longer available or we are prevented from supplying the relevant product, in which case, we will notify you and arrange for reimbursement of valid payments.

Limitation of liability

While we will use reasonable care and skill in operating the Site, we cannot promise that the Site will always be available or completely free of faults or errors.
To the maximum extent permitted by law, except as expressly set out in these terms and conditions, we:

make no representations or warranties, whether express or implied, in relation to the Site and any advice or information that is provided to you via the Site; and
exclude any liability (whether in contract, tort (including negligence), or otherwise) for any indirect or consequential loss, damage or expense incurred by you or any other user or person in connection with Site.

To the extent we are unable by law to exclude any implied condition, representation, warranty or statutory guarantee in relation to the provision of the Site or the products and the supply of the Site or a product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, we limit our liability (at our option) to the re-supply of the Site or the products (as applicable), or payment for such re-supply.
To the extent permitted by law, our liability to you for loss or damage of any kind arising out of these terms and conditions is reduced to the extent that you caused or contributed to the loss or damage.

Changes to these terms and conditions

Subject to clause 19.2, we may change these terms and conditions at any time on notice to you and such amendments will be effective as soon as they are posted. By continuing to use the Site after these terms and conditions have been amended, you agree to be bound by the changes.
Where an order has been accepted by us, the terms and conditions that applied when the order was placed will continue to apply to that order.
We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of the Site.

Force majeure

To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for any failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

Severability

Each of these terms and conditions is separately binding. If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the terms and conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these terms and conditions or is contrary to public policy.

Governing law

These terms and conditions are governed by the laws of Queensland, Australia and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of Queensland courts.

You can contact us on: 1300 880 764 or customercare@bcf.com.au

Help Centre Menu

Club BCF Membership Terms & Conditions

Club BCF is the loyalty program we offer to reward you when you purchase products from BCF. These Terms & Conditions set out the conditions on which we offer Club BCF and they apply to each Club BCF member (or you) in Australia. If you join Club BCF, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to BCF (or we), we mean SRG Leisure Retail Pty Ltd (ABN 51 110 667 411) trading as BCF.

These Terms & Conditions are governed by the laws in force in Queensland.

Becoming a Club BCF member

You can apply to be a Club BCF member if you are an individual and at least 18 years old. Corporations, businesses and employees of BCF are not eligible to be members.
To be a member you must provide us with a unique mobile number and we may also ask for a unique email address. You must tell us as soon as possible if these details change. BCF is not responsible for any loss of BCF loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
We have the right to refuse you membership for any reason.

Benefits of joining Club BCF

As a member you get access to various benefits including:

Benefit	Description
Credit	See 2.4 and our FAQs for more information about Credit.
E-Receipts stored on your account & Receipt Free Warranties	When you provide your registered account details, we will keep a record of those purchases for a minimum of five (5) years on your account. This means that: you will be able to easily access your E-Receipts; and we will be able to honour applicable warranties, without a physical receipt for up to five (5) years from the date of original purchase.
Member pricing	You will have access to discounted pricing on relevant products.
Member Communications	You will receive exclusive communications including about discounts, promotions and other special offers. See 3 for more information on the communications BCF will send you.
Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, competitions, gifts or experiences.

Card. We may issue you with a physical and/or digital membership card as a Club BCF member. Each card shall remain our property. The card is not a credit or a payment card. The card can only be used in our stores in Australia or on our BCF website. We may replace any lost card at our discretion. You must notify us immediately if your card is stolen or lost. We are not liable for any delay in replacing a card.
You are responsible for:

the safe keeping of your card;
any use of the card by anyone other than you; and
contacting us at customercare@bcf.com.au if you discover any unauthorised activity involving your card,

We will not be liable for any unauthorised use of a card. The card can only be used by the member and is not transferable.

Credit. The following terms apply to Credit, along with any specific terms set out in the promotional terms and conditions which are applicable to Credit:

each Credit will have an expiry date applied to it. Expired Credit is not able to be used. Expiry dates will be set out in your member account and/or shared via email;
multiple Credits, each with unique expiry dates, can be applied to your account. The full Credit of your BCF account is the sum of all current (non-expired) Credits;
you can review your credit balance at any time by simply logging into your BCF account on the BCF website or asking a BCF team member in-store;
Credit is not redeemable for cash. Credit cannot be used to purchase gift cards, charitable donations, services, shipping, delivery, special orders or to make layby payments;
the BCF Returns Policy will apply in relation to the return of products purchased using Credit;
products can be purchased completely by just using Credit (if you have sufficient Credit balance in your account), however should you wish to return (in accordance with the BCF Returns Policy) any product purchased wholly via the redemption of Credit, then you will simply have the Credit refunded into your account. No cash will be refunded by BCF, in this instance;
if a product is being returned after a purchase which was paid for by a combination of cash and Credit, then you will receive the refund in the same combination and proportion. For example, if you bought a camp chair using AUD$25 cash and a $25 Credit, the refund would be issued as AUD$25 cash and a $25 Credit back into your account;

Credits are not transferrable and cannot be shared with anyone else.

We may deduct from your Credit balance any Credits:

credited to your account balance as a result of an error;
relating to a transaction that has been cancelled, reversed or refunded; or
relating to any suspected fraudulent activity.

We will notify you of any such deductions.

All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email.

How do Member Communications work?

Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

Type of Member Communication	How to unsubscribe
Marketing Emails	Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
Product review emails	Clicking the unsubscribe link in the footer of those emails
SMS	Text "STOP" as per the instructions in an SMS communication we send to you

You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming Credit has been allocated to your balance, advising you that you have Credit expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to BCF's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.

Terminating your Club BCF membership or the Club BCF loyalty program

You can terminate your membership at any time by following the instructions in our FAQs.
We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
We can also terminate the Club BCF loyalty program at any time.
Although we try to give you reasonable notice if we intend to terminate your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
After your membership or the Club BCF loyalty program is terminated:

you will be unable to access any of the Club BCF benefits;
your Credit balance will be erased; and
we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.

Suspending your membership or the Club BCF loyalty program

Sometimes we may have to suspend your membership, parts or all of the Club BCF loyalty program.
Although we try to give you reasonable notice if we intend to suspend your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the Club BCF loyalty program during this period. If we suspend part or all of the Club BCF loyalty program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the Club BCF loyalty program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.

Will these Terms and Conditions change?

We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
The latest version of these Terms and Conditions will always be available on the BCF website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.

Disputes and liability

If you have any concerns or complaints about the Club BCF loyalty program, you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.

General

Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.

Gift Card Terms & Conditions

These terms and conditions are important and we encourage you to read them in their entirety before you place an order for, or use, a Gift Card. We want you to be aware of the following specific terms in particular:

Changes to these terms and conditions: We may change these terms and conditions at any time in limited circumstances, including to add or remove participating retailers or where the Gift Card may be redeemed where those retailers or places cease to support the Gift Card.
Sharing your data: If you order a personalised eGift Card, we may share your details with our third-party suppliers for the management and fulfillment of your order. Our third-party suppliers may be able to identify you from this information.

These Terms and Conditions are current at 16th February 2023.

General
Purchases with your Gift Card
No cash advance or exchanges
Faulty or damaged Gift Cards
Your responsibility
Errors and complaints
eGift Card personalisation
Privacy and your personal information
Changes to these terms and conditions
Force Majeure
Severability
Governing law
Contact us

General:

These Gift Card Terms and Conditions apply to both physical gift cards and eGift Cards (“ Gift Cards”) issued by SRG Leisure Retail Pty Ltd (ACN 110 667 411) (“ BCF”, “ us”, “ our”, or “ we”). These terms and conditions do not apply to any gift cards issued in conjunction with our third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on our third-party partner’s website. Please familiarise yourself with these terms and conditions before you place an order for, or use, a Gift Card.
By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.
Physical gift cards can be purchased in-store or online. eGift Cards can be purchased online only. A Gift Card limit or value per transaction may apply for all online purchases.
Each Gift Card will have a:

17-digit card number (or, for Gift Cards issued prior to October 2021, a 19-digit card number) (“ Card Number”); and
4-digit access PIN (“ Access Pin”).

Gift Cards have no expiry date.

Purchases with your Gift Card:

You may purchase goods from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website

For in-store purchases, you will swipe your physical Gift Card or scan the barcode on your eGift Card and enter the Card Number and Access PIN into the pin pad.
For online purchases, instructions will be provided on our website for the Card Number and the Access PIN to be entered to complete the purchase.

You acknowledge that the Gift Card may not be used:

to pay a store or credit account;
to purchase goods or services that we are not permitted to supply to you by law in the relevant location (for example, there are age restrictions on weapons and volatile substances that vary between jurisdictions);
to purchase goods or services that we are not permitted to supply to you under our company policy in the relevant location (for example, spray paint will not be sold to persons under 18 in certain locations)

When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.
Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.
Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.
You can check your card balance and transaction history:

by calling 1300 880 764. You will be required to provide the Card Number and the Access PIN to our call centre operator.
on our website. You will be required to enter both the Card Number and Access PIN on the designated page.

No cash advance or exchanges:

You cannot:

obtain any cash advance with your Gift Card;
redeem your Gift Card for cash; or
exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender or discount.

Faulty or damaged Gift Cards:

We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.

Your responsibility:

You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.

Errors and complaints:

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 880 764. You will be required to provide the Card Number and the Access PIN to our call centre operator.
Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned. Please refer to our Returns Policy for further detail.

eGift Card personalisation:

If you choose to personalise an eGift Card, you must ensure that any materials that you include on the card (such as photos, images or videos) do not contain:

provocative, sexual, violent or abusive content (including profanity, obscenities, nudity or semi-nudity, firearms or other weapons);
libellous, defamatory, discriminative, prejudicial or other offensive content;
material that could infringe the rights of any third party, including any intellectual property or moral rights;
material that depicts illegal or anti-social behaviour;
nationalistic, political statements or politically motivated messages or symbols; or
material which may breach any laws or relevant standards or codes, or which may otherwise give rise to civil or criminal proceedings.

We reserve the right to refuse to fulfil your order for a personalised eGift Card, if we determine in our sole discretion and acting reasonably that such personalisation is unacceptable, inappropriate or does not meet the content guidelines set out above. In such circumstances, we will notify you and you will be refunded.
You understand that the final form of the eGift Card may contain variations in colour, image quality and position from any draft you view online. You acknowledge that the appearance of the final imagery is dependent on the quality of the photos or images submitted by you.
Our Returns Policy for change of mind does not apply to personalised goods and orders. We will also not refund, exchange or replace an order due to an error made by you.
You understand that the personalised eGift Card (including your details) will be used and shared with our suppliers for the management and fulfilment of your order. You grant us and our suppliers the right to reproduce, publish or make an adaptation of any materials that you include on the card for the purpose of providing the personalisation service to you.
You warrant that:

you will not make any claim against us or our suppliers, for any reproduction, publication or adaptation of the materials you have submitted to us in accordance with these terms and conditions; and
you waive all rights of action or other claims you may have now or in the future against us in respect of any such reproduction, publication or adaptation of the materials.

If the personalised eGift Card infringes the rights of any person, you agree to immediately on request by us pay any losses, costs or expenses that we or our suppliers incur as a result of our possession, printing, modification or other use of the personalised eGift Card in accordance with these terms and conditions.

Privacy and your personal information:

Please see our Privacy Policy for details of how we collect and handle your personal information. By purchasing, redeeming or attempting to redeem a Gift Card (including by providing your personal information), you acknowledge that we (and/or our related bodies corporate) may collect, use and disclose your personal information in accordance with our Privacy Policy

Changes to these terms and conditions:

To the extent permitted by law, we reserve the right to change any of the terms contained in these terms and conditions at any time to the extent required by the circumstances described below:

to add or remove participating retailers or where the Gift Card may be redeemed where those retailers of places cease to support the Gift Card;
to add or remove goods or services which may be purchased with the Gift Card where we are required to do so;
for systems, administrative or operational reasons to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
to comply with any mandatory contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
where we, acting reasonably, consider that it will not be to your detriment.

Such amendments will be effective as soon as they are posted on our website.
If you consider that you have suffered detriment by any change, we will refund the remaining card value. By continuing to use a Gift Card after these terms and conditions have been amended, you agree to be bound by the changes.
We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of your Gift Card.

Force Majeure:

To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.