Terms and Conditions

Club BCF is the loyalty program we offer to reward you when you purchase products from BCF. These Terms & Conditions set out the conditions on which we offer Club BCF and they apply to each Club BCF member (or you) in Australia. If you join Club BCF, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to BCF (or we), we mean SRG Leisure Retail Pty Ltd (ABN 51 110 667 411) trading as BCF.

These Terms & Conditions are governed by the laws in force in Queensland.

1. Becoming a Club BCF member
1. You can apply to be a Club BCF member if you are an individual and at least 18 years old. Corporations, businesses and employees of BCF are not eligible to be members.
2. To be a member you must provide us with a unique mobile number and we may also ask for a unique email address. You must tell us as soon as possible if these details change. BCF is not responsible for any loss of BCF loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
3. We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
4. We have the right to refuse you membership for any reason.
2. Benefits of joining Club BCF
1. As a member you get access to various benefits including:

Benefit	Description
Credit	See 2.4 and our FAQs for more information about Credit.
E-Receipts stored on your account & Receipt Free Warranties	When you provide your registered account details, we will keep a record of those purchases for a minimum of five (5) years on your account. This means that: you will be able to easily access your E-Receipts; and we will be able to honour applicable warranties, without a physical receipt for up to five (5) years from the date of original purchase.
Member pricing	You will have access to discounted pricing on relevant products.
Member Communications	You will receive exclusive communications including about discounts, promotions and other special offers. See 3 for more information on the communications BCF will send you.
Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, competitions, gifts or experiences.

2. Card. We may issue you with a physical and/or digital membership card as a Club BCF member. Each card shall remain our property. The card is not a credit or a payment card. The card can only be used in our stores in Australia or on our BCF website. We may replace any lost card at our discretion. You must notify us immediately if your card is stolen or lost. We are not liable for any delay in replacing a card.
3. You are responsible for:
1. the safe keeping of your card;
2. any use of the card by anyone other than you; and
3. contacting us at customercare@bcf.com.au if you discover any unauthorised activity involving your card,



We will not be liable for any unauthorised use of a card. The card can only be used by the member and is not transferable.

4. Credit. The following terms apply to Credit, along with any specific terms set out in the promotional terms and conditions which are applicable to Credit:
1. each Credit will have an expiry date applied to it. Expired Credit is not able to be used. Expiry dates will be set out in your member account and/or shared via email;
2. multiple Credits, each with unique expiry dates, can be applied to your account. The full Credit of your BCF account is the sum of all current (non-expired) Credits;
3. you can review your credit balance at any time by simply logging into your BCF account on the BCF website or asking a BCF team member in-store;
4. Credit is not redeemable for cash. Credit cannot be used to purchase gift cards, charitable donations, services, shipping, delivery, special orders or to make layby payments;
5. the BCF Returns Policy will apply in relation to the return of products purchased using Credit;
6. products can be purchased completely by just using Credit (if you have sufficient Credit balance in your account), however should you wish to return (in accordance with the BCF Returns Policy) any product purchased wholly via the redemption of Credit, then you will simply have the Credit refunded into your account. No cash will be refunded by BCF, in this instance;
7. if a product is being returned after a purchase which was paid for by a combination of cash and Credit, then you will receive the refund in the same combination and proportion. For example, if you bought a camp chair using AUD$25 cash and a $25 Credit, the refund would be issued as AUD$25 cash and a $25 Credit back into your account;



Credits are not transferrable and cannot be shared with anyone else.

5. We may deduct from your Credit balance any Credits:
1. credited to your account balance as a result of an error;
2. relating to a transaction that has been cancelled, reversed or refunded; or
3. relating to any suspected fraudulent activity.

We will notify you of any such deductions.

6. All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email.
3. How do Member Communications work?
1. Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
2. You agree that you can opt out of receiving different types of Member Communications by following the instructions below:
 

Type of Member Communication	How to unsubscribe
Marketing Emails	Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
Product review emails	Clicking the unsubscribe link in the footer of those emails
SMS	Text "STOP" as per the instructions in an SMS communication we send to you

3. You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
4. You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming Credit has been allocated to your balance, advising you that you have Credit expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to BCF's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
5. We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.
4. Terminating your Club BCF membership or the Club BCF loyalty program
1. You can terminate your membership at any time by following the instructions in our FAQs.
2. We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
3. We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
4. We can also terminate the Club BCF loyalty program at any time.
5. Although we try to give you reasonable notice if we intend to terminate your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
6. After your membership or the Club BCF loyalty program is terminated:
1. you will be unable to access any of the Club BCF benefits;
2. your Credit balance will be erased; and
3. we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.
5. Suspending your membership or the Club BCF loyalty program
1. Sometimes we may have to suspend your membership, parts or all of the Club BCF loyalty program.
2. Although we try to give you reasonable notice if we intend to suspend your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
3. If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the Club BCF loyalty program during this period. If we suspend part or all of the Club BCF loyalty program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the Club BCF loyalty program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.
6. Will these Terms and Conditions change?
1. We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
2. The latest version of these Terms and Conditions will always be available on the BCF website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
3. If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.
7. Disputes and liability
1. If you have any concerns or complaints about the Club BCF loyalty program, you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.
8. General
1. Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.

These terms and conditions are important and we encourage you to read them in their entirety before you place an order for, or use, a Gift Card. We want you to be aware of the following specific terms in particular:

• Changes to these terms and conditions: We may change these terms and conditions at any time in limited circumstances, including to add or remove participating retailers or where the Gift Card may be redeemed where those retailers or places cease to support the Gift Card.
• Sharing your data: If you order a personalised eGift Card, we may share your details with our third-party suppliers for the management and fulfillment of your order. Our third-party suppliers may be able to identify you from this information.

These Terms and Conditions are current at 16th February 2023.

1. General
2. Purchases with your Gift Card
3. No cash advance or exchanges
4. Faulty or damaged Gift Cards
5. Your responsibility
6. Errors and complaints
7. eGift Card personalisation
8. Privacy and your personal information
9. Changes to these terms and conditions
10. Force Majeure
11. Severability
12. Governing law
13. Contact us

1. General:

1. These Gift Card Terms and Conditions apply to both physical gift cards and eGift Cards (“ Gift Cards”) issued by SRG Leisure Retail Pty Ltd (ACN 110 667 411) (“ BCF”, “ us”, “ our”, or “ we”). These terms and conditions do not apply to any gift cards issued in conjunction with our third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on our third-party partner’s website. Please familiarise yourself with these terms and conditions before you place an order for, or use, a Gift Card.
2. By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these terms and conditions.
3. Physical gift cards can be purchased in-store or online. eGift Cards can be purchased online only. A Gift Card limit or value per transaction may apply for all online purchases.
4. Each Gift Card will have a:
1. 17-digit card number (or, for Gift Cards issued prior to October 2021, a 19-digit card number) (“ Card Number”); and
2. 4-digit access PIN (“ Access Pin”).
5. Gift Cards have no expiry date.
 

2. Purchases with your Gift Card:

1. You may purchase goods from our store or on our website by selecting the goods and taking them to the point of sale operator in our stores or on our website
1. For in-store purchases, you will swipe your physical Gift Card or scan the barcode on your eGift Card and enter the Card Number and Access PIN into the pin pad.
2. For online purchases, instructions will be provided on our website for the Card Number and the Access PIN to be entered to complete the purchase.
2. You acknowledge that the Gift Card may not be used:
1. to pay a store or credit account;
2. to purchase goods or services that we are not permitted to supply to you by law in the relevant location (for example, there are age restrictions on weapons and volatile substances that vary between jurisdictions);
3. to purchase goods or services that we are not permitted to supply to you under our company policy in the relevant location (for example, spray paint will not be sold to persons under 18 in certain locations)
3. When you make a purchase with a Gift Card, we will reduce the remaining card value (being the portion of the initial value of the Gift Card that remains unspent at any time) by the value of all purchases of goods and services that are processed against the Gift Card.
4. Your Gift Card may only be used to make purchases up to the remaining card value. If you wish to make a purchase for an amount that exceeds the remaining card value, you must pay the excess using another payment method.
5. Once the remaining card value is completely used, you should destroy your Gift Card. Your Gift Card cannot be reloaded or topped up.
6. You can check your card balance and transaction history:
1. by calling 1300 880 764. You will be required to provide the Card Number and the Access PIN to our call centre operator.
2. on our website. You will be required to enter both the Card Number and Access PIN on the designated page.
 

3. No cash advance or exchanges:

You cannot:

1. obtain any cash advance with your Gift Card;
2. redeem your Gift Card for cash; or
3. exchange your Gift Card for a different brand, denomination or type of Gift Card or for another tender or discount.
 

4. Faulty or damaged Gift Cards:

We will not replace a Gift Card unless it is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our related bodies corporate, or our employees, agents or contractors.

 

5. Your responsibility:

1. You are responsible for the use and safety of your Gift Card. Please treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
2. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us, our related bodies corporate, or by any of our employees.
 

6. Errors and complaints:

1. If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 1300 880 764. You will be required to provide the Card Number and the Access PIN to our call centre operator.
2. Subject to the law, any complaints about goods or services purchased with a Gift Card must be resolved directly with the store concerned. Please refer to our Returns Policy for further detail.
 

7. eGift Card personalisation:

1. If you choose to personalise an eGift Card, you must ensure that any materials that you include on the card (such as photos, images or videos) do not contain:
1. provocative, sexual, violent or abusive content (including profanity, obscenities, nudity or semi-nudity, firearms or other weapons);
2. libellous, defamatory, discriminative, prejudicial or other offensive content;
3. material that could infringe the rights of any third party, including any intellectual property or moral rights;
4. material that depicts illegal or anti-social behaviour;
5. nationalistic, political statements or politically motivated messages or symbols; or
6. material which may breach any laws or relevant standards or codes, or which may otherwise give rise to civil or criminal proceedings.
2. We reserve the right to refuse to fulfil your order for a personalised eGift Card, if we determine in our sole discretion and acting reasonably that such personalisation is unacceptable, inappropriate or does not meet the content guidelines set out above. In such circumstances, we will notify you and you will be refunded.
3. You understand that the final form of the eGift Card may contain variations in colour, image quality and position from any draft you view online. You acknowledge that the appearance of the final imagery is dependent on the quality of the photos or images submitted by you.
4. Our Returns Policy for change of mind does not apply to personalised goods and orders. We will also not refund, exchange or replace an order due to an error made by you.
5. You understand that the personalised eGift Card (including your details) will be used and shared with our suppliers for the management and fulfilment of your order. You grant us and our suppliers the right to reproduce, publish or make an adaptation of any materials that you include on the card for the purpose of providing the personalisation service to you.
6. You warrant that:
1. you will not make any claim against us or our suppliers, for any reproduction, publication or adaptation of the materials you have submitted to us in accordance with these terms and conditions; and
2. you waive all rights of action or other claims you may have now or in the future against us in respect of any such reproduction, publication or adaptation of the materials.
7. If the personalised eGift Card infringes the rights of any person, you agree to immediately on request by us pay any losses, costs or expenses that we or our suppliers incur as a result of our possession, printing, modification or other use of the personalised eGift Card in accordance with these terms and conditions.
 

8. Privacy and your personal information:

1. Please see our Privacy Policy for details of how we collect and handle your personal information. By purchasing, redeeming or attempting to redeem a Gift Card (including by providing your personal information), you acknowledge that we (and/or our related bodies corporate) may collect, use and disclose your personal information in accordance with our Privacy Policy
 

9. Changes to these terms and conditions:

1. To the extent permitted by law, we reserve the right to change any of the terms contained in these terms and conditions at any time to the extent required by the circumstances described below:
1. to add or remove participating retailers or where the Gift Card may be redeemed where those retailers of places cease to support the Gift Card;
2. to add or remove goods or services which may be purchased with the Gift Card where we are required to do so;
3. for systems, administrative or operational reasons to prevent the occurrence of fraud or other unlawful or unacceptable conduct;
4. to comply with any mandatory contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or
5. where we, acting reasonably, consider that it will not be to your detriment.
2. Such amendments will be effective as soon as they are posted on our website.
3. If you consider that you have suffered detriment by any change, we will refund the remaining card value. By continuing to use a Gift Card after these terms and conditions have been amended, you agree to be bound by the changes.
4. We encourage you to periodically review these terms and conditions, so you remain informed about the terms that govern the use of your Gift Card.
 

10. Force Majeure:

To the extent permitted by law, we will not be liable, nor be in default under these terms and conditions, for failure to observe or perform any of our obligations under these terms and conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented by us. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

 

11. Severability:

Each of these terms and conditions is separately binding. If the whole or any part of a provision of these terms and conditions is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the terms and conditions has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of these terms and conditions or is contrary to public policy.

 

12. Governing law:

These terms and conditions are governed by the laws of Queensland, Australia and are to be construed and enforced in accordance with those laws. Each party submits to the non-exclusive jurisdiction of the Queensland courts.

 

13. Contact us:

For more information, contact our Customer Care Centre

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