Club BCF Membership Terms and Conditions

Club BCF is the loyalty program we offer to reward you when you purchase products from BCF. These Terms & Conditions set out the conditions on which we offer Club BCF and they apply to each Club BCF member (or you) in Australia. If you join Club BCF, you agree to these Terms & Conditions. You should read both these Terms & Conditions and our Privacy Policy carefully.

When we refer to BCF (or we), we mean SRG Leisure Retail Pty Ltd (ABN 51 110 667 411) trading as BCF.

These Terms & Conditions are governed by the laws in force in Queensland.

1. Becoming a Club BCF member
1. You can apply to be a Club BCF member if you are an individual and at least 18 years old. Corporations, businesses and employees of BCF are not eligible to be members.
2. To be a member you must provide us with a unique mobile number and we may also ask for a unique email address. You must tell us as soon as possible if these details change. BCF is not responsible for any loss of BCF loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
3. We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
4. We have the right to refuse you membership for any reason.
2. Benefits of joining Club BCF
1. As a member you get access to various benefits including:

Benefit	Description
Credit	See 2.4 and our FAQs for more information about Credit.
E-Receipts stored on your account & Receipt Free Warranties	When you provide your registered account details, we will keep a record of those purchases for a minimum of five (5) years on your account. This means that: you will be able to easily access your E-Receipts; and we will be able to honour applicable warranties, without a physical receipt for up to five (5) years from the date of original purchase.
Member pricing	You will have access to discounted pricing on relevant products.
Member Communications	You will receive exclusive communications including about discounts, promotions and other special offers. See 3 for more information on the communications BCF will send you.
Other rewards & benefits	You may also be eligible for other benefits from time to time like special discounts, competitions, gifts or experiences.

2. Card. We may issue you with a physical and/or digital membership card as a Club BCF member. Each card shall remain our property. The card is not a credit or a payment card. The card can only be used in our stores in Australia or on our BCF website. We may replace any lost card at our discretion. You must notify us immediately if your card is stolen or lost. We are not liable for any delay in replacing a card.
3. You are responsible for:
1. the safe keeping of your card;
2. any use of the card by anyone other than you; and
3. contacting us at customercare@bcf.com.au if you discover any unauthorised activity involving your card,



We will not be liable for any unauthorised use of a card. The card can only be used by the member and is not transferable.

4. Credit. The following terms apply to Credit, along with any specific terms set out in the promotional terms and conditions which are applicable to Credit:
1. each Credit will have an expiry date applied to it. Expired Credit is not able to be used. Expiry dates will be set out in your member account and/or shared via email;
2. multiple Credits, each with unique expiry dates, can be applied to your account. The full Credit of your BCF account is the sum of all current (non-expired) Credits;
3. you can review your credit balance at any time by simply logging into your BCF account on the BCF website or asking a BCF team member in-store;
4. Credit is not redeemable for cash. Credit cannot be used to purchase gift cards, charitable donations, services, shipping, delivery, special orders or to make layby payments;
5. the BCF Returns Policy will apply in relation to the return of products purchased using Credit;
6. products can be purchased completely by just using Credit (if you have sufficient Credit balance in your account), however should you wish to return (in accordance with the BCF Returns Policy) any product purchased wholly via the redemption of Credit, then you will simply have the Credit refunded into your account. No cash will be refunded by BCF, in this instance;
7. if a product is being returned after a purchase which was paid for by a combination of cash and Credit, then you will receive the refund in the same combination and proportion. For example, if you bought a camp chair using AUD$25 cash and a $25 Credit, the refund would be issued as AUD$25 cash and a $25 Credit back into your account;



Credits are not transferrable and cannot be shared with anyone else.

5. We may deduct from your Credit balance any Credits:
1. credited to your account balance as a result of an error;
2. relating to a transaction that has been cancelled, reversed or refunded; or
3. relating to any suspected fraudulent activity.

We will notify you of any such deductions.

6. All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email.
3. How do Member Communications work?
1. Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
2. You agree that you can opt out of receiving different types of Member Communications by following the instructions below:
 

Type of Member Communication	How to unsubscribe
Marketing Emails	Clicking the unsubscribe link in the footer of those emails
Customer experience survey emails	Clicking the unsubscribe link in the footer of those emails
Product review emails	Clicking the unsubscribe link in the footer of those emails
SMS	Text "STOP" as per the instructions in an SMS communication we send to you

3. You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
4. You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming Credit has been allocated to your balance, advising you that you have Credit expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to BCF's terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
5. We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.
4. Terminating your Club BCF membership or the Club BCF loyalty program
1. You can terminate your membership at any time by following the instructions in our FAQs.
2. We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
3. We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
4. We can also terminate the Club BCF loyalty program at any time.
5. Although we try to give you reasonable notice if we intend to terminate your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
6. After your membership or the Club BCF loyalty program is terminated:
1. you will be unable to access any of the Club BCF benefits;
2. your Credit balance will be erased; and
3. we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.
5. Suspending your membership or the Club BCF loyalty program
1. Sometimes we may have to suspend your membership, parts or all of the Club BCF loyalty program.
2. Although we try to give you reasonable notice if we intend to suspend your membership or the Club BCF loyalty program, sometimes this may not be possible (e.g. if we encounter an unexpected tech interruption).
3. If we suspend your membership (for example, because we notice suspicious behaviour with your membership card or on your account), you will be unable to access any benefits or features of the Club BCF loyalty program during this period. If we suspend part or all of the Club BCF loyalty program (for example, because we are conducting security maintenance, or experiencing supply issues) you will be unable to access any or all parts of the Club BCF loyalty program that have been suspended during this period. After the suspension period, you will be able to access your membership in the same manner as before the suspension.
6. Will these Terms and Conditions change?
1. We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
2. The latest version of these Terms and Conditions will always be available on the BCF website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
3. If you don't agree with the change, you can terminate your membership by following the instructions in our FAQs. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.
7. Disputes and liability
1. If you have any concerns or complaints about the Club BCF loyalty program, you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.
8. General
1. Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.

Club BCF FAQs

Got a question about Club BCF? Here are some of the more common questions answered:

Joining Club BCF